Frequently Asked Questions

What materials are your jewelry pieces made from?
Our jewelry pieces are crafted using high-quality materials, including sterling silver, gold, gemstones, and more. Each piece is carefully designed to ensure durability and timeless beauty.

Do you offer customization options for your jewelry?
Yes, we offer customization services for many of our designs. Contact me at rhiannon@luzdelunajewelry.com to discuss your specific preferences and design ideas.

How do I find my ring size?
You can use our online ring size guide to accurately measure your ring size at home. Alternatively, you can visit our store during operating hours, and I will be happy to assist you in finding the perfect fit.

What is your return and exchange policy?
We have a hassle-free return and exchange policy. If you're not satisfied with your purchase, you can return it within 30 days of receiving the item. Please review our Returns & Exchanges page for detailed information.

How do I care for and clean my jewelry?
To keep your jewelry looking its best, we recommend gently cleaning it with a soft cloth and mild soapy water. Avoid exposing your jewelry to harsh chemicals and extreme temperatures. For specific care instructions, refer to our Jewelry Care Guide.

Can I purchase a gift card for someone?
Yes, we offer gift cards in various denominations. Gift cards can be purchased online or in-store and make for the perfect gift when you're unsure about someone's specific preferences.

How can I stay updated on new collections and promotions?
Follow us on Instagram @luzdeluna_jewelry to stay informed about our latest designs, special promotions, and exclusive offers.

Do you offer international shipping?
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary based on your location.

Are your jewelry materials ethically sourced?
We are committed to ethical practices and strive to source our materials from reputable suppliers who adhere to ethical and sustainable standards.